Privacy Policy

Cognitolegalai.com respects the privacy of its users and acknowledges that it is obliged to protect the privacy of all who visit its website. This Privacy Policy sets out the basis on which any personal data collected from you, or that you provide to us, will be processed by us.

This policy is effective as of 2024 and applies to the collection, use, and disclosure of personal information by Cognitolegalai.com.

The information collected is used solely for the purpose of delivering the services that we offer. It is not shared with any third parties, except as otherwise provided in this Privacy Policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Acceptance of Privacy Policy

You may not access webportal if you are younger than 18 (eighteen) years old or do not have legal capacity to conclude legally binding contracts.

By clicking "accept" below, you will be deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

By using the webportal, you are consenting to our use of cookies, caching tools and analytics tools, in accordance with this Privacy Policy. If you do not agree, please refrain from using the webportal and the related services. Like many applications, we use cookies and similar technologies to collect additional data and to improve our goods and/or services. These technologies use small data files that are transferred to your mobile device. If you return to an application, it shows that it is a repeat visit. The technologies cannot be used to identify you on the websites of third parties, including the websites of the analysis provider. It can additionally be used to store your preferred settings, e.g. language and country settings, so that they will be immediately available on your next visit. We use the web analysis system in order to raise the efficiency of our webportal.

Personal information is collected and stored either electronically by the use of "cookies" or provided voluntarily with your consent and knowledge. You may disable cookies in your browser, however should you do so please understand that you will not be able to fully experience the features of the webportal.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. In order for us to make your use of the webportal and our goods and/or services as seamless as possible, we will, from time to time – collect, store and use your personal information. When you agree to provide information to us, we will indicate the purpose/s for which we may use or process it, however below are some examples:

Perform our obligations in terms of any agreement we may have entered into;
Keep you informed generally about new products and services (unless you choose not to receive our marketing messages);
To communicate any requested information;
To provide you with any of our goods and/or services and any changes to the service or product;
To authenticate a user and provide access to restricted pages;
To create new and interesting products or services that we feel may meet your future requirements and personalise them for you;
Contact you with offers or promotions based on how you use our products and services. These include your calling and messaging activities, location information and browsing information (unless you choose not to receive these messages);
To carry out research and statistical analysis including to monitor how customers use of products and services on an anonymous or personal basis;
To prevent and detect fraud or other crimes, recover debts or trace those who owe us money;
To provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual);
For training purposes;
To bill you for using our products or services, or to take the appropriate amount of credit from you;
At your option, we will let you know about other companies' products and services we feel may interest you (including offers and discounts we've specially negotiated for our users);
Ensure that content on the webportal and our goods and/or services are presented in the most effective manner for you and for your computer or other device;
To determine your general geographic location, enforce the terms of this Privacy Policy, personalise the webportal and our goods and/or services and our marketing to better reflect particular interests, helping us to quickly and efficiently respond to inquiries and requests and otherwise analyse, enhance, administer or promote the service offering for you and other users;
To administer this webportal;
To carry out our obligations arising from any agreements entered into between you and us, if any; and
To allow you to participate in interactive features of the webportal and our services, when you choose to do so.

Disclosure of Information

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Further, we may disclose personal information when we believe in good faith that the law requires disclosure including–

For legal and regulatory compliance of applicable law, regulation, legal process, or governmental request;
For the purpose of conducting research and improving our products or services;
For debt collecting purposes and/or debt recovery;
For emergency services where applicable, this includes your approximate location;
To enforce applicable terms of use and terms and conditions (including but not limited to this Privacy Policy), including investigation of potential violations thereof;
To detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues;
To protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law, which includes exchanging information with other companies and organisations for the purposes of fraud protection and where applicable credit risk reduction;
In connection with any reorganization, restructuring, merger or sale, or other transferring of assets; provided that the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Policy; and/or
For the compilation, use and sharing of information that does not pertain to any specific individual,

and you hereby consent to us and our duly authorised agents and contractors processing your personal information for such purposes.

We may engage third parties to provide you with goods or services. In those circumstances, we may disclose your personal information to those third parties in order to meet your request for goods or services. We will ensure that any such third parties will also comply with this Privacy Policy in processing your personal information.

We do not sell your personal information to third parties for their marketing or any other purposes.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the can be guaranteed to be totally secure.

However, we will take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

We use third party companies to host and store our data. Some or all of your information will be held with these companies in various locations around the world.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Transfer across borders

The information that we collect from you may be transferred to, and stored at, a destination outside of South Africa. It may also be processed by staff members operating outside of South Africa who work for us or for one of our service providers (including but not limited to payment processors, cloud service or other information technology providers, and other companies that provide services to us). Such staff members may be engaged in, among other things, the provision of the service or the provision of maintenance and support services.

In this instance, we will not send your information to a jurisdiction that does not have information protection legislation similar to that of South Africa, unless we have ensured that the recipient agrees to effectively adhere to the principles for processing of information in accordance with POPIA.

Access to Information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you wish to obtain a copy of, modify, or delete any information held about you, you may contact our Information Officer via email to info@cognitolegalai.com.

Changes

We may change the terms of this Privacy Policy at any time by updating them on this webportal. We will notify you of any changes by placing a notice in a prominent place on the webportal or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the webportal and related services. If you continue to use the webportal or our goods and/or services after such notice has been given, you will be deemed to have accepted the changes.

Contact

If you have any questions about this Privacy Policy or the practices of this site, you may contact us via email to info@cognitolegalai.com.